Privacy Policy

While your account is open, we keep your gym’s data for as long as you use Doin’Desk. You can download all of it — members, payments, dues, check-ins, plans, expenses, leads, staff, branches, member invoices and your History trail — at any time from Settings → Download my data.

Gym owners can delete their account and gym themselves, from Settings → Danger zone → Delete my account and gym. You must re-enter your password and type your gym’s name. Deletion happens immediately and permanently: there is no waiting period and no way to undo it.

What is destroyed: your login; the gym profile and settings; every member and their photos and member-portal login; staff and trainer logins; payments, dues and payment requests; plans, check-ins, leads, expenses, workout and diet plans, progress entries and photos; uploaded import files and your logo; and the payment and invoice history shown in your account. The one exception is the tax record of what you paid Doin’Desk, described next.

Billing records we keep for 8 years. Tax law requires us to keep records of the money we collect. Before a gym is deleted, we copy every payment it made to Doin’Desk, and the invoice we issued for it, into a separate billing archive that is not deleted with your account. For each payment it holds: your gym’s name and billing name, the email address of the account, your GSTIN if you gave one, the plan, the amount and tax, our invoice number and dates, and the payment and subscription references from our payment provider. We keep these for 8 years from the day they are archived and remove them after that. We use them only to meet tax and legal obligations and to answer questions about an invoice — never for marketing — and only Doin’Desk staff who administer the platform can see them; no gym can. If you want your own copy of an invoice, download it from Settings → Billing before you delete, or contact us afterwards. Nothing else about your gym, and nothing about your members, goes into this archive.

Your subscription is cancelled first. If you have a paid subscription or a free-trial payment mandate, we cancel it with our payment provider before anything is deleted, so you are not charged again. If that cancellation fails, nothing is deleted and you are told why.

What else survives: a deletion record kept in our audit logs — which gym (its name and internal id), when it was deleted, the email address of the person who asked, and whether billing was cancelled. These logs are append-only by design and are not deleted. Data removed from our live systems may remain in our hosting provider’s backups until those age out; we do not restore a deleted account from them.

Asking for erasure without using the button. A member who wants their data removed should ask their gym, which controls the member list and can delete a member. If you cannot use the Settings button — for example you have lost access to your account — or you want something else erased, contact us from the email address on the account and we will delete it for you.